If you’re a Plusnet Mobile customer…

By | August 14, 2023

Today, I just wanted to remind any of you that use Plusnet for your mobile phone, that time is ticking to find a replacement.

Plusnet announced earlier in the year that they’re closing down the “Plusnet Mobile” side of the business – so they’ve stopped accepting new customers for Plusnet Mobile, and current customers will need to look into switching over to another network.  This doesn’t affect broadband customers, by the way, only mobile users.

Helpfully they haven’t given a date for when their current SIM cards will stop working, so it’s probably worth looking into what to do about it sooner rather than later…

So, what do you need to do?

Plusnet Mobile and EE are both actually part of the BT Group, so you’ll be offered exclusive deals with EE to switch over to them – but that doesn’t necessarily mean that it’ll be the cheapest offer you can get.  Feel free to shop around: Money Saving Expert has a great tool for finding the cheapest deal to suit you.

If you want to change your mobile phone network but keep your number…
If you want to keep your existing phone number, you’ll need to request something called a PAC code (porting authorisation code) from Plusnet BEFORE you end your contract with them.  This used to be a pain to do, but it’s very straightforward now – just text the word “PAC” to 65075, and they’ll send you the code.  It’s a nine digit code made up of letters and number.

Then when you switch to the new network (you’ll need to do this within 30 days of receiving the PAC code) you give them this code and your phone number will be switched over to the new network within one working day.

Well that’s all from me for this week.

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