Was your broadband affected by the problems last week? On Tuesday, hundreds of thousands of broadband connections stopped working due to a problem with BT.
You might well have been one of them… even if you don’t have your broadband through BT.
It’s something that puzzles people – if you’re with TalkTalk or one of the other broadband companies, why would you lose your connection when BT have problems?
Well, unless you have a cable TV, phones, internet package which comes through fibre optic cables (like Virgin’s service) then the physical line itself is provided by BT, even if you buy it through a different company.
So when BT have problems, it doesn’t matter who your line is through, you might suffer.
Even if your line was fine, you might have found that you had trouble doing certain things on the internet – if the company at the other end were having trouble.
BT said they got everything fixed the same day but I know quite a lot of people were still having problems the day after. It seems to be more or less sorted now, though.
If you have had problems with and are still having problems, you might need to restart your router – just turn it off, leave it for a minute or so, then turn it on again. That should reset it and let it start with a fresh slate.
A quick tip about typing on tablets
I’ve mentioned this to a few people, but not everyone, so here it is again.
If you use a touchscreen tablet and find typing on the keyboard that appears on screen tricky, you might find it’s worth using a stylus for it. Make sure you use a proper stylus designed for a tablet, not just a pen lid or whatever – that won’t work and might damage your tablet.
It’s especially useful if you have a fairly small screen as it’s easier to key the key you wanted, not one of the ones next to it.
Of course, if you find typing on the screen with your fingers is all right, there’s no need to change. But if you find it tricky, give using a stylus a go.
At first it might be slower, but I know this is how my Dad uses his tablet and he can now type quicker with a stylus on the tablet than he can on a proper keyboard (t be fair, he’d probably agree he was no typing whizz on a proper keyboard, but it shows it might be quicker and easier with a stylus!)
Not for solitary confinement, honest…
I mentioned last time that we’d been busy here, working on something to help make using tablets even easier. (No it’s not just the “use a stylus” idea from above.) Here’s where we’ve been doing the work:
Don’t worry, it’s not a solitary confinement box – no-one’s locked in with a baseball like Steve McQueen in the Great Escape… (I think the best bit in the film is the “Good luck” “Thank You” bit when they’re trying to get on the train.)
Anyway, it’s not for solitary confinement, it’s a sound proof booth, specially made so we can record videos showing exactly how to use your tablet without you being able to hear the phones ringing and so on in the background. For a lot of people, it can be very helpful to see what you need to do as someone talks you through it, not just read about it, so I’m very excited about these videos – I think a lot of people will find them very helpful.
I’ve been working hard on them with Claire and Ellen, who helped with the iPad and Android books. We’re getting towards the end, but we’re not quite finished yet. I’m hoping that next week we’ll be able to say when it will be finished though… watch this space.